Marketiga

Last Updated: 21 May 2026

These Terms of Service (“Terms”) govern your access to and use of the services provided by Marketiga(“Marketiga”, “we”, “us”, or “our”).

If you do not agree to these Terms, you must not use our Services.

1. Who We Are

Marketiga
PO Box 672
Ashgrove QLD 4060
Australia
Email: [email protected]

These Terms apply to all services provided via:

  • marketiga.com
  • marketiga.com.au
  • any related domains and subdomains

2. Description of Services

Marketiga provides a software-as-a-service platform enabling:

  • Video-based recruitment and interviewing
  • Candidate communication
  • Uploading of emails, files, and video content
  • Storage and export of recruitment data

We may modify or discontinue any part of the Services at any time.

3. Account Use and Security

You agree to:

  • Provide accurate account information
  • Keep login credentials confidential
  • Not share account access with others
  • Notify us of unauthorised use

You are responsible for all activity on your account.

4. Acceptable Use

You must not:

  • Use the Services for unlawful purposes
  • Upload harmful, illegal, or infringing content
  • Attempt to reverse engineer or misuse the platform
  • Interfere with system operation

5. Communication Restrictions

You agree that:

  • The Services must NOT be used to send marketing, promotional, or advertising communications (“Marketing Communications”)
  • Only transactional communications related to recruitment processes are permitted
  • You must obtain all required consent before contacting any recipient
  • You must comply with the Spam Act 2003 (Cth) and applicable laws

We may suspend or terminate accounts that breach this clause.

6. Data Storage and Processing

  • Customer data are stored and processed in Australia
  • Some third-party services (e.g. Google Fonts or similar scripts) may involve limited overseas processing
  • By using the Services, you consent to this

7. Candidate Data Retention

  • Candidate video recordings will be deleted 30 days after creation
  • Backup systems may retain data for a short additional period

You are responsible for exporting data before deletion.

8. Customer Responsibilities

You agree that:

  • You are responsible for backing up your data
  • We do not guarantee restoration of lost or deleted data
  • You are responsible for compliance with privacy laws when using exported data

9. Fees and Payments

  • Services are billed on a subscription basis
  • Subscriptions automatically renew

Cancellation

  • Cancellation takes effect at the end of the current billing period
  • Access continues until the next renewal date
  • No partial refunds apply

Refunds

  • Refunds are not provided except at our sole discretion or where required by law

We may suspend access for non-payment.

10. Intellectual Property

  • We retain ownership of all platform software and systems
  • You retain ownership of your uploaded content

You grant us a license to use your content solely to provide the Services.

11. Third-Party Services

The Services may rely on third-party providers.

We are not responsible for third-party services or their availability.

12. Data Processing

If you use the Services to process personal information on behalf of others, our Data Processing Addendum (DPA) forms part of these Terms and applies to such processing. View DPA.

13. Termination

We may suspend or terminate your access if you breach these Terms.

You may stop using the Services at any time.

No refunds will be provided upon termination.

14. Service Levels

Our Service Level Agreement (SLA) describes our uptime targets and support commitments and forms part of these Terms.

15. Disclaimers

The Services are provided “as is” and “as available”.

We do not guarantee:

  • uninterrupted service
  • error-free operation
  • data availability

16. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential loss
  • We are not liable for loss of data

Where liability cannot be excluded under Australian Consumer Law:

Our liability is limited to:

  • resupplying the services, or
  • paying the cost of resupply

Our total liability is capped at fees paid in the previous 12 months.

17. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Disputes are subject to the courts of Brisbane, Queensland.

18. Changes

We may update these Terms at any time.

Continued use of the Services constitutes your acceptance of the updated Terms.

Continued use of the Services constitutes your acceptance of the updated Terms.